Return & Refund Policy

Pro Solution LLC (“Pro Solution”, “we”, “us”) wants you to be satisfied with your purchase. This policy explains returns, refunds, and cancellations for ELD devices, accessories, and related software subscriptions purchased from us.

1. Returns (Hardware)

ELD devices, cables, and cameras may be returned within 30 days of delivery. Items must be unused, undamaged, and in their original packaging with all included accessories. A valid proof of purchase (order number or receipt) is required.

2. Non-Returnable / Non-Refundable Items

• Devices that have been activated, installed, or paired to a vehicle
• ELD software subscription/service fees once the service period has begun
• Shipping and handling charges
• Items returned after 30 days or without original packaging

3. Restocking Fee

Eligible hardware returns may be subject to a restocking fee of up to 15% to cover inspection and repackaging. This fee is waived for defective units.

4. Defective or Damaged Items

If a device arrives defective or dead-on-arrival, contact us within 14 days of delivery for a free replacement or full refund. Manufacturer warranty claims are handled per the manufacturer’s terms; we assist with the RMA process.

5. How to Request a Return

Email info@prosolutionllc.us with your order number and reason. We will issue a Return Authorization (RMA) number and instructions. Returns without an RMA may not be processed. Customers are responsible for return shipping unless the return is due to our error or a defective product.

6. Refund Processing

After we receive and inspect the item, we will notify you of approval or rejection. Approved refunds are issued to the original payment method within 5–10 business days.

7. Software Subscription Cancellation

Monthly ELD software subscriptions may be cancelled at any time; cancellation stops future billing. Fees already billed for the current period are non-refundable.

8. Contact